This topic describes the troubleshooting steps to take when your game fails to load in the[developer emulator](https://developer.android.com/games/playgames/pg-emulator)for Google Play Games on PC. After you complete these steps you can make another attempt to test your game in the emulator.

## Before you get started

Before you get started, make sure that you've completed the steps in the following guides:

- The[get started guide](https://developer.android.com/games/playgames/start)for Google Play Games on PC.

- The[developer emulator](https://developer.android.com/games/playgames/pg-emulator)guide.

## Verify Play Console settings

In Google Play Console, verify that the following settings are configured:

### Release

1. **Form Factor** :**Google Play Games on PC only**

   - Go to**Settings \> Advanced settings \> Form factor** and verify that**Google Play Games on PC only**is added.
2. **Closed testing** :**Google Play Games on PC only**

   - Go to the**Closed testing** track and verify that**Google Play Games on PC only**is added. (Only necessary if you choose to create a dedicated track for Google Play Games on PC.)
3. **Countries / regions** :**United States** ,**United Kingdom**

   - Go to the**Countries / regions** tab in the**Closed testing** track and verify that**United States** and**United Kingdom**are added.
4. **Google Groups** :`play-multiplatform-test-track@googlegroups.com`

   - Go to**Testers tab \> Google Groups** and verify that`play-multiplatform-test-track@googlegroups.com`
   - You can also grant track access by[creating your own group](https://support.google.com/googleplay/android-developer/answer/9845334#create_additional_track&zippy=%2Ccreate-additional-closed-test-tracks-for-your-development-teams)under this setting.
5. **Build status** :**Release**

   - Verify that you submitted a build on the**Closed testing** track from the previous steps and that the**Build status** is set to**Release**.

### Device compatibility

After you verify your release settings, verify the following settings in Google Play Console:

1. Go to**Reach and devices \> Device catalog \> All devices** and then type`Google Play Games for PC`in the search bar.

2. **Device mode(google vsoc_kiwi_x86_64)** :**Supported**

   1. Verify that**Device mode(google vsoc_kiwi_x86_64)** is labeled as**Supported** .
      - If it is labeled as**Unsupported** , click the arrow icon, and then**Show more**to display to display details about fixing the issue.

### Device integrity

During certification process, do not turn on untrustworthy device exclusion in Play Console. An option in the Google Play Console allows you to[prevent your app from being available to install](https://developer.android.com/google/play/integrity/additional-tools#prevent-untrustworthy-devices-from-getting-app)from Google Play on devices that don't pass integrity checks which also prevent Google reviewers from accessing the game.

Check**Reach and devices \> Device catalog \> Device exclusion rules \> Play Integrity**

Don't enable this exclusion rule in the device catalog for Google Play Games on PC games during the certification process. You can enable it after your game pass certification.